I work for a small family run operator who has never had a working relationship with a broker. Now we would like to approach one but when I contacted a certain broker in the UK, they were so rude. Eventually they asked to send in all info on the company. Fine. But when I mentioned on what fees we would be working on, this was the reply: "We never disclose fees as they are unique to each booking and private to us! No broker will ever disclose this!" Is this normal? I thought an operator (we) had to discount this amount (fee) to the broker so that the end price of a charter is the same to direct client or broker. How does it work then?
I didn't find the right solution from the Internet.